Create An Amazing Customer Experience:
Shep Hyken will discuss the importance of a seamless, enjoyable customer experience from finding the product to completion of service and how chemical suppliers can evolve their approach to meet the expectations of today's customers.
About Shep Hyken
Shep Hyken is a customer service and experience expert and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he’s the author of 8 books, his newest book I’ll Be Back: How to Get Customers to Come Back Again and Again will be released September 21, 2021. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.
All attendees will receive a FREE copy of Shep's new book:
"I’ll Be Back: How to Get Customers to Come Back Again and Again "
Digital in Chemicals is a new webinar series for chemical industry professionals.
Digital in Chemicals is a new webinar series for chemical industry professionals. This Agilis sponsored series includes conversations with experts around the digitalization of commerce in the B2B industrial space. Guests from BASF, Google, Salesforce, and tech entrepreneurs will share their experiences in implementing digital commerce with Emmy-award-winning host Jeff Houghton as moderator.
Sign up to learn how you can leverage digital tools and channels to identify, engage, convert
and retain customers.